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@@ -7,5 +7,17 @@ services such as
* learning management systems (Ilias, Moodle, StudIP, ...)
* campus management systems (HIS/LSF, StudIP, OpenCMS, ...)
-See also: http://FreeIT.de/en/campusconnect
+See also:
+ http://FreeIT.de/en/ecsa/ecs
+ http://FreeIT.de/en/campusconnect
+If you want to open a new ticket, it's best you go through of one of the following ticket creation links:
+
+[Ticket creation [en]](http://FreeIT.de/en/ecsa/ecs.html#tickets)
+[Ticket eröffnen [de]](http://FreeIT.de/de/ecsa/ecs.html#tickets)
+
+Of course you could jump directly to the ticket/issue tracker to open a [new ticket](https://github.com/freeit/ecs/issues/new). But then you should keep in mind, that you have to prefix the title of the ticket with one of these tags:
+* [ask] if you have a question
+* [bug] if you want to report a bug
+* [info] if you want to give everybody some advise
+* [feature] if you want to see a new feature